Menopause Fitness & Wellness Coaching for Women 40+

Privacy Policy for JillHQ
Last Updated: 7 July 2026

JillHQ ("we", "our", or "us") is committed to protecting the privacy and personal information of our members, clients, and website visitors.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use the JillHQ website, mobile application and associated services.

1. Information We Collect
Depending on how you use JillHQ, we may collect:

• Personal Information
• Full name
• Email address
• Mobile phone number
• Date of birth
• Postal address
• Emergency contact details
• Health and Wellbeing Information

To help instructors provide safe and effective exercise programs, members may voluntarily provide information such as:

• Medical conditions
• Previous injuries
• Mobility and balance assessments
• Strength and fitness information
• Exercise goals
• Falls history
• Medications that may affect exercise participation
• Other health-related information relevant to participation

This information is collected only with your consent.

2. How We Use Your Information
We use your information to:

• Register your JillHQ membership
• Manage fitness classes
• Provide exercise recommendations
• Monitor member wellbeing
• Communicate class information
• Contact emergency contacts when necessary
• Improve our services
• Meet legal obligations

We never sell your personal information.

3. Storage and Security
JillHQ uses modern cloud infrastructure to protect your information.
Reasonable technical and organisational measures are used to safeguard personal information from:

• unauthorised access
• misuse
• loss
• disclosure
• alteration

While we take every reasonable precaution, no online system can be guaranteed to be completely secure.

4. Who Can Access Your Information
Your information may only be accessed by:

• authorised JillHQ staff
• authorised fitness instructors using JillHQ
• trusted technology providers that operate the JillHQ platform

These providers are required to maintain appropriate security standards.

5. Cookies
Our website may use cookies to:

• improve website performance
• remember preferences
• analyse website usage
• enhance the user experience

You may disable cookies through your browser settings, although some features may not function correctly.

6. Third-Party Services
JillHQ may use trusted third-party providers including cloud hosting, authentication and payment services.
These providers have their own privacy policies and security practices.

7. Accessing or Updating Your Information
You may request to:

• access your personal information
• update incorrect information
• request deletion of your account where legally permitted

Requests can be made using the contact details below.

8. Children's Privacy
JillHQ is intended for adults participating in exercise programs.
If information relating to a minor is collected, it will only be done with appropriate parental or guardian consent.

9. Data Retention
We retain information only for as long as necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• maintain appropriate business records
• 10. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.

11. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
JillHQ
Email: infos@jillhq.com.au
Website: https://jillhq.com.au

Australian Privacy Act
JillHQ is committed to complying with the principles of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.